FAQ
General information
About your First connection
Former user but first connection to the new services
You are / were a user of the previous bookshop or our former databases and you try to connect for the first time to this new platform but your credentials do not work? For safety reasons when your account details were migrated on the new websites, your password has not been transferred. Thus, in order to access your account and your subscription, you are required to define a new password.
To do so, please follow these steps:
Click on: Sign in,then Connect
Click on: Forgotten password
Insert your username
You will receive an email, follow the link to redefine your password
If a problem arises, we remain at your disposal on the contact page available in the footer.
Tools and Content
Navigate the Harmonized System
Where can I find the Classification Opinions?
Classification Opinions are displayed in the Nomenclature at the digit level they refer to. The majority of Classification Opinions are available at sub-heading levels such as 2209.00, 2208.90, 3824.99, 7326.90. In order to see most of the COs you need to reach a six digit level.
However, unlike the previous database, you can also find Classification Opinions at section and chapter levels for the sections XVI & XVII and for the chapter 55.
These changes introduced on the new platform seek to better mimic the paper version of the Nomenclature and be technically closer to the original content.
How to search through the HS Nomenclature
Basic search
The search engine offers the possibility to conduct a search through the Nomenclature. To do so you can enter a keyword or a HS code, this is a basic feature that will then display all the mentions of the word or digit within the Nomenclature.
For instance looking for “meat” results in 82 mentions of the word in any part of the Nomenclature either a Section, Subheading or Explanatory Note etc. The part where the results come from will be mentioned in the result line when you consult the 82 mentions of meat. If you look for 29.34, eight results will be displayed, meaning that this digit appears 8 times in the Nomenclature. You can also combine the two of them and look at the same time for “meat” and “29.34”, only one result will be displayed and refers to : meat peptones
Depending on what you are looking for you can combine keywords and digits. You can also search using several words at the same time like meat and duck.
Advanced search : look within a specific content
If you want to conduct a more thorough search you can use the Advanced search functionality. It allows the user to refine his/her result by specifically targeting certain parts and content of the nomenclature.
To do so, click on the cross to open the Advanced search panel.
1. This field allows the user to select the part of the nomenclature that he wants to target in his search (when selecting: Section, chapter, heading, subheading
Or Search for a particular type of content within the Harmonized System (when selecting: Legal notes, Explanatory notes, Classification Opinions
Or Select specific content in corresponding tables (when selecting INN and CAS number
@hsnomenclature (this will search in all titles (section, chapter, heading, sub-heading) AND in legal notes BUT NOT in CO, EN.
2. You can type in keywords to look for, in this space
3. Boolean connector allow the user to add a new line of criteria by selecting : And, Or, Not
You can also adjust the Year and the language of the edition you are looking for.
For example to look for a keyword or a digit in an Explanatory Notes type in : @explanatorynotes meat or @explanatorynotes 2504
Searching for CAS or INN
When searching for CAS or INN, use the advanced functionality or type in @cas or @inn and then type the name or number you are looking for. For instance : @cas 1372784-20-7 ;all numbers and hyphens must be written down
Or @inn cinhyaluronate sodium
Around 4500 CAS and INN are referenced in our Database, if you do not find the one you are looking for it means that it has been processed by WCO. We advise you to contact your country’s customs to get more information.
My subscription
About my account
How can I modify my email?
To receive your invoices and other documents regarding your account on another email address, you can change your email in your personal space. First of all, log in to your account and click on your personal space (Hello button). Then go to your Profile, on this page you can edit your personal information. To do so, click on the following button on the top right:
How to access my subscription details?
If you wish to see the details of your subscription, please log in to your account, then click on your personal space.
Finally click on My subscription, you will arrive on the page with the details of your subscription: starting and ending date, periodicity etc.
Activating or Deactivating Automatic Renewal
Managing your automatic renewal settings is straightforward. Follow these steps:
- Sign In: Log in to your account on the bookshop website.
- Access Subscription Page: Navigate to your subscription page, as illustrated in the image below.
- Manage Renewal Settings:
- To activate automatic renewal, click on "Activate Automatic Renewal." You will be redirected to a payment page to verify your card with a €0.01 charge, which will be automatically refunded to your account.
- To deactivate automatic renewal, click on "Automatic Renewal Activated."
Access and privacy
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